Delivery and Shipping Policy — STUDIO NAMASKRUTI
We are dedicated to delivering your orders in a timely and efficient manner. Please review our Delivery and Shipping Policy before placing an order.
1. Delivery Timeline and Shipping Methods
a. Delivery Timeline:
i. Order Processing: Orders are typically processed within 1-2 business days from the date of order placement.
ii. Dispatch: After processing, it may take 3-4 additional days for dispatch.
iii. Delivery: Delivery timelines after dispatch vary based on the shipping address and typically range from 3 to 7 business days within India.
b. Shipping Methods: We partner with reputable courier services and logistics companies to ensure safe and efficient delivery of your orders. All packages are insured and handled with care.
c. Shipping Coverage: We currently deliver to most locations within India. Some remote areas may require additional delivery time (7-14 business days).
2. Shipping Charges and Free Shipping
a. Free Shipping: We provide free shipping for all orders, with no minimum purchase amount required.
b. Express Shipping (Optional): For customers requiring faster delivery, express shipping options may be available at an additional cost. Details will be provided during checkout.
3. Order Tracking
a. Tracking Information: Once your order is dispatched, we will provide you with a tracking number via email or SMS to the contact details provided during checkout.
b. Track Your Order: You can use this tracking number to monitor the status of your shipment and its estimated delivery date by visiting the "Track Order" page on our website.
c. Real-Time Updates: You will receive SMS/email updates at key milestones: order confirmation, dispatch, and delivery.
4. Potential Delays and Communication
a. Non-Business Days: Please note that orders are not shipped or delivered on weekends (Saturday & Sunday) or national/state holidays. Any orders placed on weekends or holidays will be processed on the next business day.
b. Delivery Delays: While we strive to deliver orders within the specified timelines, unforeseen circumstances such as:
i. Extreme weather conditions
ii. Natural disasters
iii. Strikes or transportation disruptions
iv. Local/regional lockdowns or restrictions
v. Courier service delays
vi. Other factors beyond our control
may cause delays. If there are any significant delays in delivering your order, we will promptly communicate the situation and provide updates on the expected delivery time.
c. Contact Support: For delivery-related queries, please contact us at:
Email:
Phone: 97275 22020
5. Packaging and Product Condition
a. Secure Packaging: All products are carefully packed using industry-standard materials to ensure they reach you in excellent condition. For fragile items and tools, additional protective packaging is used.
b. Inspection Upon Delivery: Please inspect the package upon delivery.
i. If you notice any signs of external damage to the packaging or the product appears damaged, do not accept the package or note the damage on the delivery receipt.
ii. Take clear photographs of the damaged packaging and product from multiple angles.
iii. Contact our customer support team immediately with photographs and the tracking number.
c. Damage Claims: Report any damage within 24 hours of delivery. We will arrange for a replacement or refund as per our Refund and Cancellation Policy.
6. Delivery Address and Special Instructions
a. Accuracy: Please ensure your delivery address is accurate and complete, including:
i. Full name and phone number
ii. Building/Plot number and street address
iii. City, state, and postal code
iv. Landmark or delivery instructions (if applicable)
b. Special Instructions: You may provide special delivery instructions (e.g., gate code, preferred delivery time) during checkout. Our courier partners will make best efforts to follow them.
c. Address Changes: Once an order has been placed, address changes may not be possible. Please contact support immediately if you need to change your delivery address before dispatch.
7. Failed Delivery Attempts
a. Return to Sender: If delivery fails after 2-3 attempted deliveries (e.g., address not found, customer unavailable), the package may be returned to our warehouse.
b. Reshipment: You will be notified of the return. A new delivery date can be scheduled, or you may choose a refund as per our Refund and Cancellation Policy.
8. Compliance and Responsibility
a. Our Responsibility: We are responsible for the safe delivery of your order up to the point of delivery to the address you provided. Once the courier has delivered the package to your address and you have accepted it (signed or acknowledged receipt), the responsibility transfers to you.
b. Force Majeure: STUDIO NAMASKRUTI is not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, war, or government actions.
Company Details:
Trading Name: STUDIO NAMASKRUTI
GSTIN: 24DTOPK6577A2ZG
Registered Address: Plot No. 96, Shree Darshan Industrial Estate, Laskana Kamrej Road, Kholwad, Laskana, Surat, Gujarat 395013
Email:
Phone: 97275 22020
This policy complies with the Consumer Protection Act, 2019 and applicable Indian e-commerce regulations.
