PRIVACY POLICY — STUDIO NAMASKRUTI
INTRODUCTION
STUDIO NAMASKRUTI ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including all related information, content, and functionality.
This Privacy Policy applies to information we collect:
- On our website and online store
- Through email, text, and other electronic messages between you and our website
- Through mobile applications related to our services
- When you interact with our customer service team
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using our Services, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information from you in various ways when you interact with our Services. The types of information we may collect include:
1.1 Information You Voluntarily Provide
Account Registration Information:
- Name
- Email address
- Phone number
- Password and account credentials
- Date of birth
- Gender (optional)
Purchase and Transaction Information:
- Billing address
- Shipping address
- Payment card information (credit/debit card numbers, expiry dates)
- Order history
- Product preferences
- Purchase amounts and dates
Communication Information:
- Messages you send us via email, phone, WhatsApp, or contact forms
- Feedback, reviews, and ratings you provide
- Survey responses
- Customer service inquiries and interactions
Profile Information:
- Profile picture (if applicable)
- Wish lists or saved items
- Shopping preferences and interests
- Return/refund requests
- Newsletter subscription preferences
1.2 Information Collected Automatically
Website Usage Information:
- Pages visited and time spent on each page
- Clickstream data (the path taken through our website)
- Searches performed on our website
- Links clicked
- Products viewed and added to cart
- Scroll depth and interaction patterns
Device Information:
- Device type (mobile, tablet, desktop)
- Operating system and version
- Browser type and version
- Internet Protocol (IP) address
- Device identifiers (IDFA, Android Advertising ID)
- Mobile network information
Location Information:
- General geographic location (city, state, country level)
- GPS data (if you grant permission on mobile apps)
- Approximate location based on IP address
Cookies and Tracking Technologies:
- Cookies (both session and persistent)
- Web beacons/pixels
- Local storage objects
- Similar tracking technologies used by us and third parties
1.3 Information from Third Parties
From Business Partners:
- Information shared by courier/logistics partners for delivery status
- Payment gateway providers for transaction processing
- Marketing and analytics partners
From Social Media:
- If you connect your social media accounts to our services
- Profile information you choose to share
- Social media interactions with our content
From Public Sources:
- Publicly available information for verification purposes
- Business registration information
- Published reviews and testimonials
2. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes:
2.1 Primary Uses
Processing Transactions:
- Creating and managing your account
- Processing orders and payments
- Confirming order details via email/SMS
- Sending order confirmations and receipts
- Processing refunds and returns
- Managing invoices and billing
Providing Services:
- Delivering products to your specified address
- Providing customer support and resolving issues
- Responding to your inquiries and feedback
- Tracking and updating order status
- Managing warranties and product guarantees
- Processing complaints and dispute resolution
2.2 Communication and Marketing
Transactional Communications:
- Order confirmations and shipping notifications
- Account notifications and security alerts
- Password reset requests
- Important updates about our Services
- Service maintenance and support notifications
Marketing Communications (with your consent):
- Promotional emails about new products and offers
- SMS/WhatsApp messages about sales and promotions
- Newsletter subscriptions
- Product recommendations based on your purchase history
- Special discount codes and early access to sales
- Surveys and feedback requests
You can opt out of marketing communications at any time by:
- Clicking the "Unsubscribe" link in our emails
- Replying "STOP" to SMS messages
- Updating your notification preferences in your account
- Contacting us at
2.3 Analytics and Improvement
Understanding User Behavior:
- Analyzing website usage patterns
- Identifying popular products and features
- Improving user experience and website performance
- Conducting A/B testing and optimization
- Generating analytics reports
- Identifying and fixing technical issues
Business Analytics:
- Trend analysis and market research
- Customer behavior and preference analysis
- Inventory management based on demand
- Sales forecasting and business planning
- Personalization of your shopping experience
2.4 Security and Fraud Prevention
- Detecting and preventing fraudulent transactions
- Protecting against unauthorized access
- Monitoring for suspicious account activity
- Verifying payment authenticity
- Compliance with payment processing regulations
- Maintaining detailed records for investigation purposes
2.5 Legal and Compliance
- Complying with legal obligations and court orders
- Enforcement of our Terms of Service
- Protection of our legal rights
- GST and tax compliance
- Consumer Protection Act compliance
- Maintaining business records as required by law
2.6 Personalization
- Customizing your shopping experience
- Showing products tailored to your interests
- Remembering your preferences and settings
- Providing relevant product recommendations
- Improving search results for your queries
3. HOW WE SHARE YOUR INFORMATION
We may share your information with third parties only in the following circumstances:
3.1 Service Providers
We share information with vendors and service providers who perform services on our behalf:
Shipping and Logistics Partners:
- Courier companies and delivery partners
- Warehousing and fulfillment centers
- Tracking service providers
- Shared Information: Name, phone number, address, order details
Payment Processors:
- Payment gateways (Razorpay, PayU, etc.)
- Credit card processors
- Banking institutions
- Shared Information: Payment card details (encrypted), transaction amount, order ID
Customer Service Providers:
- Live chat and customer support platforms
- Email service providers
- Ticketing systems
- Shared Information: Contact information, order history, communication history
Marketing and Analytics:
- Google Analytics and similar analytics tools
- Email marketing platforms (if applicable)
- Social media advertising platforms
- Shared Information: Usage data, device information, purchase patterns (anonymized)
3.2 Business Partners
- Strategic partners and affiliates for joint promotions
- Product vendors and manufacturers
- Co-branded services
- Limited to: Non-sensitive personal information with explicit consent
3.3 Shopify Platform
As our store operates on Shopify, certain information is processed by Shopify:
- Order information
- Customer contact details
- Payment information (processed securely)
- Store analytics data
Shopify's Privacy Policy governs how they process this data. You can review it at [Shopify Privacy Policy Link].
3.4 Legal Requirements
We may disclose your information if required by law or in response to:
- Subpoenas or court orders
- Government or regulatory agency requests
- Law enforcement investigations
- Protection of our legal rights
- Prevention of fraud or illegal activity
3.5 Business Transfers
If STUDIO NAMASKRUTI is involved in a merger, acquisition, bankruptcy, or sale of assets:
- Your information may be transferred as part of the transaction
- We will notify you of such changes
- You will have the opportunity to opt out if permitted by law
3.6 Aggregate and De-identified Information
We may share aggregated, anonymized data that cannot identify you:
- Statistical summaries of user behavior
- Market trends and industry reports
- Anonymized user analytics
- General demographic information
4. DATA SECURITY
We implement comprehensive security measures to protect your personal information:
4.1 Technical Security Measures
Encryption:
- SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Encrypted transmission of payment information
- Secure HTTPS connections on our website
Access Controls:
- Role-based access to personal data
- Multi-factor authentication for admin accounts
- Restricted employee access to sensitive data
- Monitoring of data access logs
Infrastructure Security:
- Secure servers and databases
- Firewalls and intrusion detection systems
- Regular security audits and penetration testing
- DDoS protection and monitoring
- Regular backups of critical data
4.2 Organizational Security
Employee Training:
- Privacy and data security training for all staff
- Confidentiality agreements
- Regular awareness programs
- Clear data handling procedures
Data Protection Policies:
- Strict data handling guidelines
- Access restrictions based on need-to-know
- Clear protocols for data deletion
- Incident response procedures
4.3 Payment Security
- PCI DSS compliance for credit card processing
- Tokenization of payment card data
- No storage of full credit card numbers on our servers
- Use of trusted payment processors
- Fraud detection and prevention systems
4.4 Limitations
Please note that:
- No security system is completely impenetrable
- Transmission of information over the internet carries inherent risks
- We cannot guarantee absolute security of all personal information
- You are responsible for maintaining password confidentiality
- Report any security breaches to us immediately
5. YOUR RIGHTS AND CHOICES
Under Indian privacy laws and consumer protection regulations, you have the following rights:
5.1 Right to Access
You have the right to:
- Request access to personal information we hold about you
- Obtain a copy of your data in an accessible format
- Know what information we collect and how we use it
- Submit a formal data access request in writing
To request access:
- Email us at with subject line "Data Access Request"
- Include your full name, email, and phone number
- We will respond within 30 days
5.2 Right to Rectification
You have the right to:
- Correct inaccurate or incomplete information
- Update outdated personal data
- Request correction of errors in our records
You can update your information by:
- Logging into your account and editing your profile
- Contacting us at
- Calling 97275 22020
5.3 Right to Erasure ("Right to be Forgotten")
You have the right to request deletion of your personal information, except where:
- We are legally required to retain the data
- The data is needed to complete transactions
- The data is necessary for legal compliance
- The data is needed for fraud prevention
To request erasure:
- Submit a written request to
- Include your account details and reason for deletion
- We will respond within 30 days
5.4 Right to Withdraw Consent
If we rely on your consent to process data, you can:
- Withdraw consent at any time
- Opt out of marketing communications
- Disable cookies in your browser settings
- Request non-collection of specific information
5.5 Right to Data Portability
You have the right to:
- Request your data in a machine-readable format
- Receive data in a structured, commonly-used format
- Transmit data to another service provider
5.6 Right to Restrict Processing
You can request that we:
- Limit how we use your information
- Suspend certain processing activities
- Restrict marketing communications
- Limit automated decision-making
5.7 Right to Object
You have the right to object to:
- Processing for direct marketing
- Automated decision-making and profiling
- Processing based on legitimate interests
- Certain types of data collection
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 What Are Cookies?
Cookies are small files stored on your device that help us recognize you and enhance your experience.
6.2 Types of Cookies We Use
Essential Cookies:
- Session management
- Security and fraud prevention
- Account authentication
- User preferences
Analytics Cookies:
- Google Analytics
- Website usage tracking
- Performance monitoring
- User behavior analysis
Marketing Cookies:
- Advertising personalization
- Retargeting ads across platforms
- Campaign performance tracking
- Social media integration
Third-Party Cookies:
- Analytics providers
- Advertising networks
- Social media platforms
- Payment processors
6.3 Cookie Management
You can control cookies by:
- Adjusting browser settings to accept/reject cookies
- Clearing cookies from your device regularly
- Using private/incognito browsing mode
- Installing cookie management extensions
Note: Disabling cookies may affect website functionality and limit your experience.
6.4 Do Not Track (DNT)
Some browsers include DNT features. We do not currently respond to DNT signals, as there is no standard for implementation. We continue to collect usage data as described in this policy.
7. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites and services. This Privacy Policy applies only to our Services. We are not responsible for:
- Privacy practices of third-party websites
- Information collected by third parties
- Content on external sites
- Security of third-party platforms
Before sharing information on third-party sites, review their privacy policies.
8. DATA RETENTION
We retain personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet consumer protection requirements
8.1 Retention Periods
Transaction and Order Data:
- Retained for 7 years for GST and tax compliance
- Retained for 3 years for consumer protection purposes
- Retained for dispute resolution period
Account Information:
- Retained while account is active
- Retained for 2 years after account closure
- Longer if required for legal compliance
Marketing Communications:
- Retained while you are subscribed
- Deleted upon unsubscribe request
Cookies and Tracking Data:
- Session cookies: Deleted when browser closes
- Persistent cookies: Retained for duration specified
- Analytics data: Retained for 26 months (Google Analytics default)
Payment Information:
- Credit card details: Not retained on our servers (deleted immediately after processing)
- Transaction records: Retained for 7 years
9. CHILDREN'S PRIVACY
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
If we discover that we have collected information from a child under 18:
- We will delete such information immediately
- We will notify the parent/guardian
- We will suspend the child's account
Parents/guardians who believe we have collected information from a child should contact us immediately at .
10. INTERNATIONAL DATA TRANSFERS
Our Services are operated within India. If you are accessing our Services from outside India:
- Your information will be transferred to India
- Data protection laws may differ from your country
- By using our Services, you consent to such transfer
We ensure adequate safeguards for international transfers in compliance with Indian regulations.
11. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
To exercise these rights, contact us at with proof of residency.
12. EUROPEAN UNION DATA PROTECTION (GDPR)
If you are an EU resident, your information is protected under GDPR. You have rights including:
- Right to access, rectify, and erase data
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
To exercise these rights, contact us at .
13. CALIFORNIA "SHINE THE LIGHT" LAW
California law permits residents to request information about the categories of personal information shared with third parties for their direct marketing purposes.
To make such a request, email us at with "Shine the Light Request" in the subject line.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- Legal requirements
- Technology improvements
- User feedback
When we make material changes:
- We will update the "Last Updated" date
- We will notify you via email if the changes are significant
- Your continued use of our Services constitutes acceptance of changes
15. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Email:
Phone: 97275 22020
Mailing Address:
STUDIO NAMASKRUTI
Plot No. 96, Shree Darshan Industrial Estate
Laskana Kamrej Road, Kholwad
Laskana, Surat, Gujarat 395013
India
GSTIN: 24DTOPK6577A2ZG
Data Protection Officer (if applicable):
For data-related inquiries, you may contact our designated representative.
16. REGULATORY COMPLIANCE
This Privacy Policy complies with:
- Information Technology Act, 2000 (ITA)
- Information Technology Rules, 2011
- Goods and Services Tax Act, 2017
- Consumer Protection Act, 2019
- Reserve Bank of India (RBI) Guidelines
- Payment Card Industry Data Security Standard (PCI DSS)
- General Data Protection Regulation (GDPR) - for EU residents
- California Consumer Privacy Act (CCPA) - for California residents
17. GRIEVANCE REDRESSAL
If you have a complaint or grievance regarding our privacy practices:
-
Submit written complaint to with:
- Your name and contact information
- Detailed description of the issue
- Date and context of the problem
- Relief sought
- Response Timeline: We will acknowledge your complaint within 48 hours and provide a resolution within 30 days.
-
Escalation: If you are unsatisfied with our response, you may escalate to:
- Consumer Protection Authority in your jurisdiction
- Data Protection Commissioner (if applicable)
18. CONFIRMATION OF ACCEPTANCE
By using our Services, you acknowledge that:
- You have read and understood this Privacy Policy
- You consent to our collection and use of personal information as described
- You understand your rights and how to exercise them
- You agree to the terms of this Privacy Policy
Last Updated: May 6, 2026
Effective Date: May 6, 2026
© 2026 STUDIO NAMASKRUTI. All rights reserved.
For the most current version of this Privacy Policy, please visit our website.
