Returns Policy — STUDIO NAMASKRUTI
Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The product is in the same condition as received
- The product is unused and unworn
- Original packaging and tags are intact
- You have the receipt or proof of purchase
- All original accessories and documentation are included
- For electronic/electrical items: all original packaging, manuals, and warranty cards must be included
How to Initiate a Return
To start a return request, please contact us at:
Email:
Phone: 97275 22020
Please note that returns will need to be sent to the following address:
STUDIO NAMASKRUTI
Plot No. 96, Shree Darshan Industrial Estate
Laskana Kamrej Road, Kholwad
Laskana, Surat, Gujarat 395013
Important: Items sent back to us without first requesting a return will not be accepted. You must receive a Return Authorization Number and return shipping label before sending your item back.
Return Process
- Contact Us: Reach out with your order number and reason for return
- Return Authorization: We will provide you with a Return Authorization (RA) number and return shipping label
- Ship the Item: Send your package to the address above with the RA number clearly marked
- Inspection: Once received, we will inspect the item within 3-5 business days
- Approval/Rejection: We will notify you if the return is accepted or rejected
- Refund Processing: If approved, refunds are processed within 10 business days to your original payment method
Damages and Issues
Please inspect your order immediately upon reception. If the item is:
- Defective
- Damaged
- Or you received the wrong item
Contact us immediately at or 97275 22020 so that we can evaluate the issue and make it right. Damaged items may be eligible for replacement or refund without following the standard return process.
Please provide:
- Clear photographs of the damage (2-3 images, 5 MB max each)
- Zoomed-in images of the defective area
- Your order number and tracking information
Non-Returnable Items / Exceptions
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products (special orders or items made to specification)
- Personal care items (beauty products, consumables)
- Hazardous materials (flammable liquids, gases, or items classified as hazardous)
- Safety equipment that has been opened or used
- Clearance or sale items (marked as final sale)
- Gift cards
- Digital products or downloadable content
- Items showing signs of use beyond normal inspection
If you have questions or concerns about whether your specific item is returnable, please contact us before purchasing.
Exchanges
The fastest way to get the item you want is to:
- Return the current item following our standard return process
- Once the return is accepted, place a separate new order for the replacement item
This ensures you get exactly what you need without delays.
EU 14-Day Cooling-Off Period
Notwithstanding the above 30-day policy, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without requiring justification.
As per our standard policy, your item must be:
- In the same condition as received
- Unused and unworn
- In original packaging with all tags attached
- Accompanied by receipt or proof of purchase
Refund Processing
Timeline for Refunds:
- We will notify you once we've received and inspected your return
- We will confirm if the refund was approved or rejected
- If approved, you'll be automatically refunded to your original payment method within 10 business days
- Please allow 5-7 additional business days for your bank or credit card company to process and post the refund to your account
If more than 15 business days have passed since we approved your return, please contact us immediately at:
Email:
Phone: 97275 22020
Return Shipping Costs
- Defective/Wrong Item Returns: We cover return shipping costs. A prepaid return label will be provided.
- Change of Mind Returns: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Warranty vs. Returns
This 30-day return policy is separate from any manufacturer warranty included with your product. If your product is defective and within warranty, you may be eligible for repair or replacement through the manufacturer's warranty program. Please contact us for details.
Compliance
Trading Name: STUDIO NAMASKRUTI
GSTIN: 24DTOPK6577A2ZG
Registered Address: Plot No. 96, Shree Darshan Industrial Estate, Laskana Kamrej Road, Kholwad, Laskana, Surat, Gujarat 395013
Email:
Phone: 97275 22020
This policy complies with the Consumer Protection Act, 2019 and applicable Indian e-commerce regulations.
For any return-related questions or concerns, please don't hesitate to contact us.
